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Does Data Even Tell Marketers What They Need to Know?

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Social media brought about the boom in targeted marketing, and for most it has proven a very effective way to advertise to the right people in the right way. The question is; how sure are we that we are actually targeting the right people? There are countless people purchasing data all over the web in order to grow their advertising potential, but what makes this data accurate? It has been working, but has it been through luck or through the actual accuracy of this targeting data. Well, most would argue that the data they are using is quite accurate, and that questioning it just brings unnecessary complications to the complicated process that purchasing and using data already is. Regardless, a new survey from a company called Enliken, which deals in the business of first party data direct from the consumer, shows that the data being used by most marketers on the web today is far from as accurate as they may have come to believe.

The survey is available for anyone to take, in order to see whether the data advertisers are using to target them accurately depicts their individual interests and information. However, for informative purposes let’s stick to the averages that the company has found from about 116 people. Clearly, the survey didn’t reach many people and it covered around 9,000 data points, but the information that was found can still be informative. The data points come from some of the most well-known tracking firms on the web.

The average is not too good, but it is not too bad either. In fact, it lies square in the middle, with only an average of 50 percent of data being accurate to online consumers’ interests and other information. While 13 percent of the survey’s respondents concluded the survey by finding that the accuracy of data used to target them was uncertain, another 37 percent finished finding that the data used for them was entirely inaccurate.

The good news is that marketers seem to be pulling back on the use of sensitive data for marketing, with 65 percent of data used for targeting consumers being harmless, and only about 15 percent showing as sensitive data.

To break it down by company, the survey results tell us that the highest amount of accurate data comes from none other than Google, with 68 percent of data being accurate. Next in line was Exelate, with 58 percent of the data the company uses showing as accurate. Bluekai came next with 49 percent, Aol had 45 percent, and Yahoo only hit about 40 percent for accurate data. Yahoo also had the highest percentage of inaccurate data after excluding that which was uncertain. Yahoo’s percentage for inaccurate data hit 48 percent, higher than their accurate percentage.

This just shows the importance of thinking hard about where your data comes from. It is a waste of time and money to target consumers when the data used to do so is completely off base. These days, it seems data makes the world go round, and its accuracy is key to its effectiveness.

Facebook Wants You To Post More

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If you are a Facebook Page owner, but you are not posting from it very much, Facebook knows it. Not only do they know it, but they want to change it. So, now Facebook is pushing Page owners to make posts from their Pages in order to keep in touch with social followers and keep up social presence. Of course, when you sign up for a Facebook Page, you are not really signing up for a social marketing coach, but a little reminder here and there never hurts.

For a while now, Facebook has been changing up the prompts in the compose box, for both Page owners and everyday Facebook users. For users, the new prompts have switched from the standard “What’s on your mind?” to things like “What’s new?” and “How are you?” Each of these of course is followed by the user’s name. The same is so with Page owners, although the prompts look a bit different. This is all in an attempt from Facebook at getting users and Page owners alike to start posting more and more. Now the company is taking the push a bit further for Page owners, by automatically beginning a post for them, without the owner hitting a single button.

The company does not provide any sort of text for the post, but rather as soon as a Page owner logs in, they will see a post started, with a link to the company’s web page attached to said post. Will it help much in any way? Maybe.

There are many Page owners on Facebook that have the Page simply so that they can have their names on Facebook, and not be out of the loop. However, these people rarely even post anything for their users to see, so what’s the point? I myself follow at least 5 or 6 brands on Facebook from whom I have never seen a single word, link, video, or image. I forgot I even followed those brands and businesses until I went into my Likes section of my profile page. Maybe this feature will somehow take a bit of time away from the process of posting to fans, making the whole thing more convenient.

But then, we must consider those brands that do post content from their Pages on a regular basis. This is going to be quite an annoying little prompt. These Page owners post at the right time and to the right audience, and whenever it is not the right time, they will have to close out of the small compose box. The annoyance of hitting the X every time one signs in however, may coax them into posting even more.

Either way, Facebook is trying to get Page owners to post content more often, which would essentially result in more consumers engaging with those brands on the network. Not only does it work out for the business, but it makes Facebook look good. Even though this little feature may get annoying for some, it is really a win-win when it comes down to it.

Finally, Hashtags are Coming to #Facebook

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Social media marketers can easily see the different advantages offered by each of today’s more popular social networks. Facebook has its extensive reach and its Pages offerings. Twitter offers the ability to advertise to users in a real-time format, allowing for a sort of direct conversation between marketer and consumer. Apparently, Facebook saw the potential that a real-time stream offered, as The Wall Street Journal now reports that Facebook is planning to adopt the hashtag, which has always been Twitter’s claim to fame. This will obviously increase the competition between Twitter and Facebook with marketers, and possibly users as well. If Facebook offers what Twitter does, in the same place as users can scroll their News Feeds, will they still be inclined to log in to their Twitter accounts?

Facebook’s reasoning behind their adoption of the hashtag is that they wanted to create a way for users to group conversations and see what others are saying about topics of their own conversations. This is exactly what we see with Twitter’s hashtag platform.

However, it is also clear that Facebook has other reasons behind their testing of hashtags on a social network that seems to be the last to adopt them. One possibility is the potential for easier targeting, as people tag in real-time where they are going or what they are watching on TV, with the ability to join a group of people tagging the same. Hashtags would help in targeting specific people with specific interests, which they would make known through the use of the simple “#” pound sign.

It could also have something to do with Facebook’s new Graph Search. Right now, Graph Search uses data from Likes to determine what users’ interests are. However, it is safe to say that a more reliable method of gaining information about user interest would be through hashtags, as Likes can have several types of motivation behind them. Hashtags are up to the user alone, and true to the users’ interests every time.

If this is the case, then these hashtags are a sort of accidental benefit for advertisers. Without a doubt, advertisers can benefit from a real-time stream platform being added to Facebook, in similar ways that they have benefited from Twitter.

Facebook acquired Instagram relatively recently, and this network has used hashtags from the very beginning. It is possible that seeing the functionality of these hashtags on Instagram, combined with their success on Twitter, that has caused Facebook to consider them so seriously.

No one knows how far along the testing of hashtags on Facebook is as of now, but they are not expected to appear in the immediate future. It will take some time, but when they do arrive, advertisers should be ready to bring marketing methods similar to those they use on Twitter to the fan favorite network.

People Read Mobile Emails, But Only If They Look Good

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Still, with mobile marketers gaining a few years of experience on their belts, mobile as a marketing destination remains somewhat of a mystery. People have a comfortable idea of how to use it, but there are few completely solid mobile campaigns. It is a difficult thing to understand, being such a huge platform, but in time all the answers will fall into place. For now though, let’s take a look at a recent study from BlueHornet, which serves as the email marketing branch of Digital River, a global ecommerce solutions provider. The study looks at the results of a survey of over 1,000 American mobile users, who were asked about their mobile email experiences.

The number of people that actually open and read emails, and convert those opens to actual purchases straight from their mobile devices, seems to be on the up. However, there are still many mobile users that delete marketing emails on their mobile devices without even reading a single word. So, the biggest problem for mobile email marketers persists.

To be more precise about the numbers, a total of 43 percent of mobile consumers stated that they do in fact read the majority of the emails that they receive on their mobile devices, even from businesses. Of those who do read their emails, 74 percent stated that they actually use their mobile emails to show discounts to store cashiers as a sort of coupon. More importantly, 63 percent of those surveyed said that they are more likely to make a purchase upon receiving a mobile email and they are likely to do so on the mobile device itself. These consumers do have expectations of mobile email marketers though, with 75 percent stating that they want to see offers and deals in the emails that they receive from companies.

Now, here comes the issue. Last year, a whopping 70 percent of those surveyed said that they will delete an email simply because of how it appears, and they will do so immediately. This year, however, the number jumped to 80 percent, as people expect more and more from marketing emails. Consumers know what they want when they receive marketed emails, now so more than last year it appears.

What is BlueHornet trying to tell us with this report? Well you have probably guessed it by now, but the key for success with mobile is optimization. In the case of email, things have to be taken even more seriously with mobile, as a smaller screen means less room to pull consumers in. Marketers and retailers have to offer more to the mobile user with emails, and not simply bombard their inboxes until they happen to open one. From the report, we can see that users want offers, they want discounts, and they want to know that they are there before they even open the email. Clearly, mobile email can be very affective, considering the amount of people that do use it regularly, but it does take a bit of effort from the marketer as well.

Pay Attention to Facebook Lookalike Audiences

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Social marketers around the world love marketing with Facebook, primarily because of the numerous social targeting options that the company provides to them. The company offers marketers far more than its targeting options, but it is through targeting that Facebook has really had the opportunity to shine among other social marketing platforms. Even though marketers are quite content with what Facebook offers to them now, the company is now announcing another new targeting option, before advertisers even get a chance to get used to the current options. The new option that Facebook has just announced is called “lookalike audiences,” and Facebook says it will help businesses, “helps businesses reach new customers and grow their businesses.”

The company began testing these new “lookalike audiences” just a few weeks ago, and it seems they are quite confident with the feature working out well, as they should be. The feature will allow advertisers not more reach, but a more focused and essentially relevant audience. The company reported in their announcement that the new feature performed quite well in both online and offline situations during the testing period.

How It Works

If you use Facebook’s targeting options, then you are probably familiar with the custom audiences feature that Facebook launched late last year. As a refresher, custom audiences is a feature that lets businesses use a list of current customers to target ads to specific Facebook users that have already shown enough interest in the business to actually become a customer. This feature has proven that it can only go so far in gaining more customers and it is for this reason that “lookalike audiences” were created. They serve as a new level to custom audiences, allowing advertisers to expand using their customer lists.

As the name suggests, the feature will allow marketers to target more Facebook users based on the information that current customers provide.

Now with lookalike audiences, Facebook can use attributes like interests or demographics and show ads to people who share common attributes as their existing customers.  Advertisers can serve any type of Facebook ad to these new groups of people potential customers.

Facebook reports that for some direct response companies, success with “lookalike audiences” has been seen through things like lower cost per checkout, lower cost per acquisition, larger purchase sizes, and faster, larger ROIs. This is quite a step up from what custom audiences currently offer for advertisers, which is cause for a bit of excitement.

Facebook says that the new “lookalike audiences” feature will be available to advertisers in the power editor this week.

Interest based targeting is rapidly growing in popularity, especially with social marketers. It provides a way for marketers to show relevant ads to the right audiences, which is quite important. Consumers tend to only pay attention to ads when they are interested in the content, and the new feature will allow advertisers to give them just that. To see what the feature will look like in power editor, you can visit the company’s announcement page, or simply wait to try it our yourself.

Yelp is Good, and They Have Proof

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When small businesses think of Yelp, they think of reputation management on the web. Furthermore, they often tend to think about all the ways in which Yelp could ruin their businesses, or at least hurt them substantially. Essentially, Yelp has become a cause for worry with many small business owners, as most consumers only care to review a business if they have a particularly bad experience with it. And when they do, it is posted for the world to see.

Well, yes Yelp can potentially hurt a business’s reputation with online consumers, but there are ways that the company helps small businesses, according to a recent study from the Boston Consulting Group that polled 4,800 small businesses, which Yelp funded.

While economists have long studied the positive impact Yelp has on small businesses, the BCG study is particularly noteworthy because it’s the first to survey business owners directly across a wide range of categories.

Contrary to the relatively common belief that Yelp more often hurts businesses than it does help them, the study found that on average, Yelp rakes in upwards of $8,000 in business to those companies that have profiles on the site. Also, businesses that advertise on the site gained $23,000 in business. Compared to how much these companies spent on average for advertising, that is an average $18,800 in ROI.

While the study reports that there is somewhere around 23 million small businesses in the U.S. alone, it seems that most small businesses have not even started adopting the more popular digital forms of marketing that are sweeping the nation. In fact, for all the small businesses surveyed, only about 3 percent of their marketing budgets were put into digital marketing campaigns. This is shown quite clearly through Yelp, for example. Although there are all of these small businesses being run in the U.S. and Yelp is bringing quite impressive benefits to small businesses using it for bringing in business, only 11 percent of the businesses polled in the study have created and used profiles on the social review website.

Now for those businesses that do benefit from Yelp, these benefits come in a few shapes and sizes, depending on the type of small business at hand. Small businesses in the category of say Arts and Entertainment will see a majority of their business gain from advertising on the site, while as we have seen in the past, small businesses that fall into the Food category will gain more business from the actual use of a Yelp account and profile. While most small businesses tend to take their digital advertising dollars elsewhere, like to search marketing platforms, the benefits seen from Yelp can be quite impressive.

Earlier in the month, I reported Yelp’s new mobile offerings which came in the form of display ads in the company’s mobile app. With these numbers, Yelp’s own reputation as an advertising destination may be improving soon.

Bottom line: there’s a lot of upside here for small businesses who claim their free account, and even more for those who advertise.

7thingsmedia buys stake in platform Fashion Traffic

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London, UK – 18th March 2013 – London and New York-based digital media agency, 7thingsmedia announced today that it has bought an equity stake into Tel Aviv-based Fashion Traffic, a fashion media marketplace. Fashion Traffic is a technology platform that enables Ecommerce-based brands and retailers to sell through fashion-focused publishers on websites, blogs and social media platforms such as Facebook and Twitter. Independently owned 7thingsmedia has bought a stake in the platform and Founder & CEO, Chris Bishop will lead the board. Fashion Traffic will continue as a standalone company, but with the strategic investment and direction from 7thingsmedia; re-position as a digital media platform working across affiliates, display, lead generation, mobile, PPC, SEO and social media. Chris Bishop, Founder & CEO of 7thingsmedia said: “An agency that sits and serves is an agency going nowhere. This is the first strategic investment for 7thingsmedia to extend our portfolio of marketing services. We will lead Fashion Traffic to offer a unique fashion marketplace enabling media convergence across the various digital channels in an efficient and transparent way – synergetic to 7thingsmedia’s media viewpoint.

Hanan Maayan, CEO of Fashion Traffic commented: “We are delighted to have 7thingsmedia’s strategic involvement, as this deal will accelerate the expansion of Fashion Traffic in the UK, US and Worldwide. We are looking forward to transitioning from purely an affiliate-side proposition to a fully integrated digital media platform.”

About 7thingsmedia 7thingsmedia is a global digital media agency with a proven track record of delivering hugely impressive returns for clients such as Agent Provocateur, boohoo.com, Liberty London, and Ted Baker. With offices in both London and New York; 7thingsmedia’s services span the digital marketing mix; affiliates, display, lead generation, mobile, PPC, SEO and social media. Client list includes: Agent Provocateur, boohoo.com, James Villa Holidays, Liberty London, MARS, Ted Baker & USC. 7thingsmedia – http://www.7thingsmedia.com Twitter – @7thingsmedia About Fashion Traffic Fashion Traffic is a fashion media marketplace, designed specifically for those in the Online Fashion business. Fashion Traffic connects fashion brands and retailers with publishers and influencers through websites, blogs and social media platforms such as Facebook and Twitter.

Client list includes: ASOS, Farfetch.com, Forever21, ModCloth, Neiman Marcus & Yoox.com Fashion Traffic – http://www.fashiontraffic.com Twitter – @fashiontraffic Contact: Rhi Davies, Marketing & PR Assistant, 7thingsmedia, rhi.davies@7thingsmedia.com , +44207 017 3190

LeadsCon Rocks Las Vegas to Tune of $200M

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LeadsCon just ended a minute ago as I am writing this having left the hall, and all I can say is “Wow!”  The convention, the biggest ever by far, according to about everyone, was perhaps the best collection of the top people in online lead generation ever collected. Ever single exhibitor told me the same thing: that they easily made back their investment price many times over, and several even told me they found AGAIN their biggest deals ever at LeadsCon.

We will have full coverage over the next week of the convention, including interviews from most of the exhibitors. You can see more photos from the event on Murray Newslands page on Facebook

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Christmas is Great for Mobile Advertising, But There are Others

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Make a guess about what time of year mobile advertising revenue and mobile use overall grows substantially. Anyone that follows mobile advertising will say Christmas, and they will be right. The holiday season means thousands upon thousands of new smartphones and tablets are being activated, with children and adults alike itching to try out all of the apps that were not available to them before. Often, we see that it is during Christmastime that mobile marketers bring out their big guns, pumping out ad dollars to reach as many of those brand new smartphone owners as possible. More often than not, this is a successful tactic, as the ROI usually ends up being quite impressive.

Here is the question asked by Tapjoy, a mobile advertising and monetization company; what about the other holidays? We know that “the holidays” are the best time to advertise on mobile devices, but which holidays are we talking about in particular? The company recently took the concept of “the holidays” to another level, taking into account Christmas, Valentine’s Day, and the Chinese New Year.

According to our data, the holidays represent a major revenue opportunity for developers, regardless of the day of the week or how well you’re performing leading into the holiday. The developers on our network that participated in our last three holiday currency sale programs saw their revenue increase by as much as 50%, compared to the previous 7-day average.

The three holidays studied panned out like this, in terms of impact on average mobile app revenue;

  • Christmas: 54 percent
  • Chinese New Year: 44 percent
  • Valentine’s Day: 34 percent

In Tapjoy’s study, it seems that although Valentine’s Day showed little impact in revenue, it was quite a successful time of year in other areas. “We tracked the results of a major retail brand that ran Valentine’s Day-focused advertisements on our network on iOS and Android. They saw increases in their click-through rate and conversion rate as Valentine’s Day approached.”

Around February 10th, just a few days before Valentine’s Day when most shopping for the holiday tends to take place, Android’s conversion rates in their mobile apps saw a peak, more so than did iOS. As proof that it was because of the holiday, the company tells us that conversion rates immediately dropped following the holiday.

It appears that marketers have been paying close attention to the right holiday, but there are others that should receive special attention as well. When people think of consumers buying excessive amounts of product, they think Christmas. In retrospect however, the truth is that people spend a lot of money on multiple holidays. Because of this, people are constantly on their mobile devices looking at items and comparing prices, all the while they are noticing every ad that could give them an idea of what to get.

Product Demonstration Videos Lead to Conversions

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We know a lot about today’s video marketing scene, in regard to performance. We know what types of video advertisements get the most views, we know all about engagement rates that different video marketing platforms bring in, and we know how to place these ads effectively. However, how much is really known about how consumers actually react to these videos. Surely, this is something that can never be known entirely, but it is something that should be looked into. A new report called ‘How Consumers Shop with Video,’ from Invodo, which serves marketers in video distribution, and E-tailing, an ecommerce consultancy group, shows the results of a survey of just over 1,000 consumers at the end of last year. Essentially, this study tells us how video effects purchase decisions and how influential it really is.

Before we look at the effect, we need to see the reach. Although 1,000 people is not much, it still can stand to represent the average. With that said, of those surveyed only 13 percent said that they rarely watch videos posted by brands and businesses. What’s more important is the 35 percent of people who said they watch these videos at least most of the time. In the same study from 2011, only 27 percent said that they watched branded videos at least most of the time, representing an 8 percent increase year over year.

So, it seems that a good amount of people gain from branded videos, but now to look at how and where this gain happens. Again, mobile takes the cake, with 69 percent of respondents saying that viewing videos on their phones is a great way to get a quick overview of a product prior to a purchase. In fact, 57 percent even said that they check videos on their smartphones while in store, prior to actually purchasing an item. On a related note, it seems that QR codes are making a comeback, with 55 percent of respondents saying that they still scan codes to get more information on brands or products.

Now, arguably the most important aspect of the study tells us how many times a person views a brand’s video before making final purchase decisions. Here is the breakdown;

  • One view:  26 percent
  • Two views: 37 percent
  • Three views: 22 percent
  • Four views: 5 percent
  • Five or more views: 5 percent
  • Never: 5 percent

A whopping 37 percent of respondents rely on videos enough to view them at least two times before making their final decisions. Another 22 percent rely on videos even more heavily, with three views. Only 5 percent of people do not need videos at all before making their decisions.

Although video ads can give marketers a great way to pull consumers’ attention, retail videos that demonstrate products or give overviews are important as well, according to the study. Consumers need these videos to make the decision whether or not to buy, and if they have as much influence as has been noted above, then they are an important part of leading to a sale. In gaining conversions, it seems that these types of videos act as a sort of middle man, and quite an important one.

Report: What Is Going On in Mobile Search?

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Something that is becoming more and more evident as the days pass is that the desktop version of Google is not seeing quite as much action as its mobile counterpart. The convenience of mobile search is being recognized quickly and by large numbers. So, it is because of this fact that we should start looking into mobile search; how it works, who is using it, and why. Thanks to a new report from Google and Nielsen called “Mobile Search Moments: Understanding How Mobile Drives Conversions” which takes data from more than 6,000 searches, we can gain quite a bit of insight into the way mobile device users are searching. In fact, there is about 43 pages worth of insight, so allow me to stick to a sort of summary

The report tells us that 77 percent of searches happen at home or at work, while only 17 percent of mobile searches happen on the go. This is particularly interesting because when I think mobile, I think of a device somebody uses because they cannot use their computer. It appears that this is less and less the case, and that people are just using mobile in place of desktop computers.

However, when it comes to mobile search related to shopping, users are most likely to do this type of searching while in a store. Actually, they are two times more likely to search with shopping related queries while in the store than they are while elsewhere.

Next come the numbers that everyone really cares about; conversions. According to the report from Google and Nielsen, 75 percent of searches on mobile devices caused users to take “follow-up actions,” or create conversions. Furthermore, the average mobile search triggered just about 2 follow-up actions. Also, the report tells us that 55 percent of said conversions happen in no longer than an hour.

As consumers increasingly turn to their mobile phones, it is critical for businesses to understand the range of “mobile conversions” that can occur, such as phone calls, store visits, or purchases on other devices.

The report is chock full of useful information for anyone interested in marketing through mobile search engines. Mobile search has become more popular among consumers without a doubt, and more marketers are spending money to get their ads in view of mobile searchers. It is an effective place for advertising, and will continue to grow in that direction.

Here are a few of the more important findings in the report;

  • 22 percent of mobile searches take place between 8PM and midnight
  • 81 percent of mobile searches are driven by speed and convenience
  • During the study, 65 percent of respondents noticed mobile search ads
  • People are more likely to notice ads while in-store
  • 59 percent of people thought mobile ads were useful in their mobile searching

 

Bad Reactions When Google Removes Ad Blocking Apps

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Google is now taking steps to ensure that advertisements meant for mobile devices will be seen, without anything getting in between the mobile user and the marketing content. However, there is reason to believe that in doing so, Google has shown the world a glimpse of its priority list. In this list, it may begin to seem that bringing in the most possible revenue is more important that allowing users to make their own decisions about what they do and do not see on their phones. The issue of consumer choice is what makes Google’s recent actions questionable. Google has now effectively removed applications like AdBlock Plus, AdBlocker, AdAway and AdFree from the Google Play store. In doing so, Google has given users no other option than to be hit with every ad that is headed their way.

Although it is a bit too early to see just how mobile users feel about this change, the people at AdBlock Plus are none too excited about being kicked out of Google Play. In a press release, the company makes known their feelings about Google since this decision.

“Google has crossed a red line by removing the app” and “is placing business interests ahead of user interests.”

“Isn’t Android an open system?” he asked. “We are not interfering with any other apps. We are providing choice. The user should be in charge of what services may access their device – not Google.”

On a deeper, more political level, Till Faida who is co-founder of AdBlock Plus says that users should be very concerned that Google is essentially making decisions for them.

I realize that advertising revenue is important to Google, but understand that Adblock Plus does not automatically block all ads; we simply allow users the choice whether to block ads or whitelist them. We even encourage advertising that is done appropriately and conforms to an Acceptable Ads policy, which is debated and decided in an open public forum. By unilaterally removing these apps, Google is stepping all over the checks and balances that make the Internet democratic. People should be really alarmed by this move.

Of course, Google had a reason for taking away these ad blocking applications that can be used as add-ons for most mobile browsers. However, what is up in the air is if, what Google claims as their reasoning, is entirely truthful. Either way, Faida explains what Google claimed to be their motivation for taking away these apps.

Google’s rationale behind removing Adblock Plus is that it violates Section 4.4 of their Developer Distribution Agreement. But today’s action is the third in a string of actions that Google has taken against Adblock Plus: in late February Google began forcing Android users to manually configure a proxy server in order to run Adblock Plus; in December 2012 Google re-categorized Adblock Plus in the Chrome Web store and stopped showing it in search results when users specifically looked for the extension; and when Adblock Plus re-listed as an app on December 12th, Google took it down again 12 hours later.

Other than this, Google has not given any further explanation for their actions, which does in fact seem like something that users and companies like AdBlock Plus deserve. Either way, it seems that this debate, or rather battle, is nowhere near finished. AdBlock Plus has over 200 million downloads on mobile phones, meaning that millions of mobile users will be affected by this decision from Google. And you have to assume that not all of them will accept it very easily.

The Elephant in the Pocket – Pay Per Call

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You’ve probably read dozens of articles in the past year forecasting the growth of mobile. There is a lot of hype and buzz around mobile, with good reason – this year, mobile search is predicted to surpass desktop search for the first time ever. The question is are you capitalizing on the growth of mobile? Do you even know how?

The answer lies in phone calls. While many think of phone calls as an outdated way of doing business, the most natural action for a consumer to take while on a mobile device is to place a call, not fill out some lead form or dig around a website. Businesses want phone calls, and for high ticket, consultative sales, consumers want to speak with someone. Yet publishers have avoided pushing consumers offline because of the issue of tracking. Well, that’s not a problem anymore, and it hasn’t been for a while. Savvy publishers and agencies are seeing huge incremental growth streams by adding phone numbers and mobile promotions to their mix, getting paid on a pay-per-call model. With the help of RingRevenue’s patented call performance marketing platform, it’s possible to track calls like clicks and also take things a step further, with campaign optimization and tools specifically built to optimize mobile campaigns. RingRevenue’s Julia Stead chatted with pay-per-call veteran and co-founder of 31 Media Don Batsford Jr, to discuss how he got started with pay-per-call, and why it’s an integral part of his company’s strategy.

Tell us a bit about 31 Media.

31 Media is an online performance marketing agency – in other words, we’re media buyers. With a focus on maximizing ROI, we find the right media placements for our advertisers, and help them get new customers. We’ve been around for over 7 years, and were one of the first companies to implement pay-per-call programs with performance marketing networks, back in 2009.

What got you interested in pay-per-call?

About 10 years ago, while working at Commission Junction, one of the conversations we had a lot was about affiliates being compensated for phone calls. There wasn’t any kind of effective system in place to determine where sales from phone calls were coming from. So this was an issue that had been on my mind for a while. As mobile became mainstream, I’ve been consistently reminding people that the computer in your pocket is actually a telephone. Speaking is by far the most effective form of communication between two people. Subtleties in tone of voice and nuances of intent can mean that one sentence can have 7 different meanings. (Think about “I never said she stole my money” “I never said she stole my money”, “I never said she stole my money” etc). When we heard that Linkshare was using RingRevenue’s technology to track phone calls and offer pay-per-call campaigns back in 2009, we saw the opportunity and jumped on it.

Which verticals and promotional types have you been most successful with?

Phone calls work really well for companies that have big margins. It needs to not be a visually based product – you don’t want to rely on having that visual part to the shopping experience. Services and commodities work well, with lead-based concepts like insurance. Companies that have traditionally had call centers, and have professionals that can vet what a person is looking for quickly are a good fit.

Anything on mobile is going to be effective, because there’s a telephone built directly in there. Placing numbers online on web pages also works well, when people are looking for more information or are pursuing a consultative sale.

We’re also looking to try TV and radio. We haven’t gone into those areas much yet, but we know there is a big opportunity and plan to explore it more.

What is the revenue opportunity in pay-per-call and how do you measure success?
In lead generation in general, people fail to take into account that generating leads is really expensive. Phone calls especially, because you have a human on the other end. So we always avoid commissions that are low – if someone is offering a $2 or $3 payout, it’s a non-starter for cost-per-call (aside from some outlier exceptions). We have traditionally stayed away from niche and low payouts.

The equation for success is pretty simple: your profit is going to be the payout times conversion rate. If you increase payout or the conversion rate, it will exponentially affect the success rate of the program. So we always ask people to go as aggressive as possible on both them. This involves lots of testing and refining the process – testing the IVR (interactive voice response, that filters and routes how calls are handled), changing the payout, different factors. Taking an aggressive approach to finding the best possible way means you can really increase the net revenue.

Without a doubt, pay-per-call is going to deliver a higher conversion rate [than online], it is also more expensive to drive the traffic. Human beings talking to other humans, when that happens, people are serious about it. They are ready to buy. The phone has a lot of advantages. It’s not old-fashioned when it comes down to what you can accomplish through communication.

A lot of people will highlight the ability to increase overall conversions by up to 10%, by simply adding a phone number to a landing page. And once those calls happen, they convert at least 2 or 3 times higher than web traffic. Some people complain that 10% of their traffic is going away, going offline, but that 10% is not created equal. Every person you engage in a conversation is highly likely to convert. Having a phone number on there is almost like catching sales – it’s not like catching traffic and directing it around. It’s equivalent to being able to skim off just the cream from a sales perspective.

If you knew that 30% of your best, premium traffic was being thrown away, you’d be upset. If you know that calls convert at 30%, why would you let them just drift off and leave your website unengaged? Even though they are not the majority of your traffic, they are the important traffic.

Convinced yet that you should be doing pay-per-call? If you’re a publisher, the best way to get started is to check with the performance networks you partner with to see what pay-per-call platforms they offer. If you’re interested in learning more about pay-per-call technology and setting up your own platform, visit RingRevenue.

Erin Cigich of Clickbooth wins Award

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SARASOTA, Florida (March 7, 2013) – Leading performance-based marketing network, Clickbooth, congratulates President and Manager, Erin Cigich, who has been selected as a Glass Ceiling Award winner by the Florida Diversity Council. Erin, along with the 12 other female executives, was formally recognized for her excellence in leadership during an award ceremony at the 3rd Annual Florida Women’s Conference on March 1st.

“I am beyond honored to be named among this distinguished and impressive group of professional women,” Erin said. “These are the women who are changing the business world. I want my daughter to grow up in a world where the glass ceiling has been shattered, so to be recognized as someone who is leading the way for others to break through as I have is extraordinarily humbling.”

As a respected member of the performance marketing industry Erin is no stranger to success. For 6 years Erin has demonstrated her leadership abilities time and again, quickly rising up the ladder from Affiliate Strategist to company President. In her current role as President and Manager of Clickbooth, Erin provides leadership to a team of nearly 100 members, seeks out opportunities for the company to better serve its client base, and cultivates relationships with top industry partners to create collaborative efforts that will improve the industry as a whole. Her involvement with Clickbooth thus far has directly contributed to numerous recognitions including being named the #1 Fastest Growing Company for Marketing and Advertising by Inc. 500 as well as this year’s recognition as the #1 CPA Network in the World by Revenue Performance Magazine.

Each year, the Florida Diversity Council recognizes only a handful of women from a variety of industries and backgrounds to receive The Glass Ceiling Award. Other 2013 award winners include U.S. Department of Labor’s Southeast Regional Representative for the U.S. Secretary of Labor, Millie Herrera, Starbuck’s Director-Corporate Counsel, Donise Brown and Walmart’s VP of HR East Coast U.S. Business Unit, Lina George. As an award recipient, Erin joins this elite group of other influential women who have not only achieved personal success, but have also paved the way for future professionals. In addition to serving as a Glass Ceiling Award recipient, Erin also spoke on the Tools for Maximizing your Leadership Potential panel at the Florida Women’s Conference, sharing tips and guidelines that have helped her achieve her goals and overall success.

About the Florida Diversity Council
The Florida Diversity Council, part of the National Diversity Council, strives to enhance appreciation for and understanding of the value of diversity and inclusion. We will achieve success through the efforts and activities which:
▪    Advance corporate leadership education/awareness of the varied dimensions of diversity
▪    Commit leaders to discuss issues and challenge attitudes, and promote organizational changes that support diversity
▪    Promote outreach efforts to our youth that inspire mutual respect and understanding

For more information, visit http://www.floridadiversitycouncil.org/

About Clickbooth

Clickbooth, The Exclusive CPA & CPC Network, is a world renowned performance-based online marketing company creating powerful partnerships for Advertisers, Affiliates and Publishers. Clickbooth provides advanced technologies complete with durable, exclusive channels, firm control on distribution and adherence to quality in terms of both publishers and advertisers. Clickbooth gives advertisers access to thousands of exclusive publishers and an extensive zero-risk environment with maximized ROIs. Additionally, publishers are guaranteed maximum returns and quality performance, as well as the guaranteed highest payouts. With a focus on quality since its beginning, Clickbooth has been providing the advanced CPA (Cost per Acquisition) technology that has been leading the new phase in media buying for more than ten years. For more information, visit www.clickbooth.com.

 

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