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Five Social Media Trends that Agency Heads Are Paying Attention To

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Social media marketing is a rapidly evolving field that requires brands to stay ahead of changing consumer behaviors and trends. This year has seen major shifts in the world of social media, with new technology launches and growing platforms, making it a challenging landscape for marketers. However, there are a few key trends that are likely to impact social media marketers in 2023, and companies can prepare by staying ahead of the curve.

The first trend to watch is the rise of the “customer influencer.” Influencer marketing has become a staple in marketing campaigns, and the use of microinfluencers has been on the rise. However, in 2023, brands will embrace word-of-mouth marketing and use social media to source user-generated content (UGC) from their customers. UGC has been shown to drive 29% higher web conversions compared to campaigns that don’t leverage it, making it a valuable tool for brands. By using real-life testimonials from their most loyal customers, brands can save time and resources while also shining the spotlight on their most valuable customers.

Another trend to watch is the increasing use of emerging social platforms. Brands that don’t experiment with new platforms, formats, and trends risk falling behind. The success of TikTok has led to more brands experimenting with other emerging platforms, like BeReal. Brands like Chipotle are already using BeReal to offer exclusive promos and discounts, and more brands are expected to follow suit as they look to grow their Gen Z communities.

One of the biggest shifts in the world of social media was the increased use of social media for customer care. The pandemic changed the way customers interact with brands on social media, and many turned to branded social accounts for customer service. Brands have realized the importance of a diligent social customer care strategy, and this trend is expected to continue in 2023. In fact, two out of three consumers prefer to use social media for customer support during the buying process. Brands will need to harmonize the way customer support and social media teams interact to provide the best customer experience possible.

Another trend to watch is the continued dominance of video content. Video has been the top content format for brands for years, and this trend is expected to continue in 2023. Brands will focus on more scrappy, unpolished videos that are more authentic and resonate with audiences. Brands can use their cell phones to record and edit content in-app, and there is a growing pool of content creators using platforms like TikTok to showcase products. This gives brands an abundance of UGC to use in their campaigns.

Social media stories will continue to captivate audiences One of the biggest trends in social media marketing over the last few years has been the growth of stories. Social media stories are quick, ephemeral updates that disappear after 24 hours. Brands quickly realized the potential of stories to reach and engage with their audiences, leading to a proliferation of stories across different platforms. In 2023, we predict that social media stories will continue to play a key role in how brands communicate with their audiences. Brands will use stories to drive brand awareness, highlight products and services, and provide behind-the-scenes glimpses into their business operations. By leveraging the power of stories, brands can make a big impact with short, engaging pieces of content.

Social media marketing will be more personal Social media marketing has come a long way over the last few years, but there’s still a long way to go. In 2023, we predict that brands will focus on personalizing their marketing messages to better engage with their target audiences. Brands will use data and AI technologies to better understand their customers and provide them with relevant, personalized messages. This will require a deep understanding of what makes their customers tick, as well as their needs, wants, and desires. By taking a personalized approach to social media marketing, brands can better connect with their customers and build long-lasting relationships. Whether it’s through targeted ads, targeted content, or targeted messaging, brands that focus on personalization will come out on top.

Finally, brands will turn to live video streaming to deliver quality customer service straight from social media apps. Customers will be able to receive expert advice from the comfort of their own homes, and brands like Orbit Baby have already seen success with this approach. As customers demand immediate responses from brands online, this trend is expected to take root in 2023.

The world of social media marketing is constantly changing, and brands need to stay ahead of the curve to be successful. The five trends outlined in this article – the rise of the “customer influencer,” the use of emerging social platforms, the increased use of social media for customer care, the continued dominance of video content, and the use of live video streaming for customer service – are all trends that brands should prepare for in 2023. By being proactive and adapting to these trends, brands can stay ahead of the competition and continue to grow their social media presence.

Are NFTs going to disappear in 2023?

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2022 has been a wild ride, to say the least.

With the NFT market declining 97% according to Dune Analytics, and Bitcoin losing 63% of its value, it’s easy to see why some folks are feeling a little jaded. But, as they say, “every cloud has a silver lining.” In my opinion, the NFT market is poised for a comeback in 2023, and I’m here to spread some hopeium.

Let’s start with the numbers. At its peak, NFT collectible creator RTFKT was generating $3 million in NFT sales in just 6 minutes! That kind of success caught the attention of Nike, who acquired the company in 2021. Unfortunately, the NFT market started its downward spiral in May of 2022, causing even celebrities to take a hit. Justin Bieber spent $1.3 million on the Bored Ape #3001 collection in January, which is now valued at $95,000 – a 93% decrease.

So, why did the NFT market crash? In a nutshell, a lot of NFTs had no utility value. Once the early adopters pulled their investments, the market took a nosedive, forcing consumers and brands to reassess the market opportunity. But, this jaded outlook could lead to smarter investments, which could reignite consumers’ imaginations and create new value.

Fast forward to 2023, and we’re already seeing NFTs making a comeback. Brands like AMC and The History Channel are developing NFTs that offer more than just content assets. Purchasing an NFT from these brands gives owners increased status, brand influence, and a voice in future show storylines. Additionally, owners are invited to participate in online communities and events, giving brands the opportunity to learn from their biggest fans.

One of the most exciting opportunities for NFTs is the potential for real revenue. Brands can create merchandise, limited edition collectibles, and even charitable giving, all of which can be built into NFT sales. The concept of “twinning” is also gaining momentum, with brands organically creating virtual twins of their offline products or vice versa. NFTs provide a unique opportunity for customer participation and engagement in the metaverse, acting as VIP tickets and providing utility within virtual worlds.

And let’s not forget about Web3, the underlying infrastructure that plays a critical role in the evolution of NFTs and other Web3 technologies. Web3 provides three main areas of opportunity: extended reality, investing, and omnichannel extension. Brands can engage consumers in the phygital world, tokenize hybrid collectibles, and extend omnichannel marketing to reach customers on NFTs, the metaverse, augmented reality, and gaming platforms.

The NFT market may have taken a beating in 2022, but it’s far from down for the count. Brands and consumers alike are learning from their past mistakes and are taking a more thoughtful approach to NFT investments. With new releases, revenue potential, and exciting opportunities in the metaverse and Web3, I’m confident that 2023 will be the year of NFTs.

How to Prevent Quiet Quitting in the Advertising Industry

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Discussions on “quiet quitting” have been circulating around the internet for the past several months. The term refers to the philosophy of not quitting a job, but instead committing to the minimum workload required. This trend has been particularly affecting the advertising industry, where employees are increasingly finding themselves burnt out from the demanding and fast-paced work environment.

The “work hard, play hard” mentality that has long been expected in the advertising industry is no longer sustainable for many employees. With a greater emphasis being placed on work-life balance, employees are looking for ways to separate themselves from burnout. This has resulted in a shift in mindset, where employees are only doing the bare minimum of what is required of them.

This trend is a reflection of the larger issues affecting the advertising industry, including high workloads and burnout, inadequate staffing, and inequitable labor distribution. To combat the negative effects of quiet quitting, employers need to take a proactive approach to addressing these issues.

One of the first steps employers can take is to ensure that employees are not being burdened with excessive amounts of work that goes beyond the scope of their role. Managers should engage with employees to understand how a particular project will be valued in their development and growth. This will help to ensure that employees are not feeling overwhelmed by tasks that they don’t feel are contributing to their growth.

Another important factor is to address inequitable labor distribution. If the brunt of extra assignments is being dumped onto a select few employees, it could be a sign of inadequate staffing. Employers need to prioritize a plan to hire more staff or redistribute assignments more equitably.

In addition to ensuring employees are not overburdened, it is also important to focus on automating low-value tasks. Most employees looking for growth are not interested in doing menial and time-consuming work, especially for processes that can be automated. By enhancing the marketing tech stack with software and tools, tasks can be completed more efficiently, reducing the risk of burnout.

Managers also play a critical role in preventing quiet quitting. They need to have an ongoing dialogue with their direct reports about the worth of their work and how additional projects contribute to their growth trajectory. This will help employees understand the value of their work and how it aligns with their professional goals.

Employers also need to train employees on setting reasonable and agreed-upon boundaries in advance of fire drills and emergency project work. By clarifying the terms of additional work upfront, employees can feel more in control of their workload and be more likely to take on additional projects.

In addition to addressing the workload and labor distribution, employers also need to focus on the workplace culture and environment. A positive and supportive workplace culture can help to reduce the risk of burnout and ensure that employees feel valued and supported.

Finally, employers need to ensure that employees are adequately compensated for their work. This includes not only a competitive salary, but also benefits, perks, and other compensation-related factors. By ensuring that employees are well compensated, they will be more likely to feel valued and motivated to take on additional projects and responsibilities.

Quiet quitting is a growing trend that is affecting the advertising industry. To prevent it, employers need to take a proactive approach to addressing the underlying issues of high workloads, burnout, inadequate staffing, and inequitable labor distribution. By creating a positive and supportive workplace culture, automating low-value tasks, and ensuring employees are adequately compensated, employers can reduce the risk of quiet quitting and ensure that their employees are happy and motivated to contribute to the company’s success.

Fyre Festival CEO Launches Comeback after Leaving Prison

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Billy McFarland, the CEO of Fyre Media, has become known for his role in the failed Fyre Festival of 2017. The festival, which was marketed as a luxury event in the Bahamas, was plagued by a variety of issues, leading to McFarland’s arrest and charges of fraud. He has since served time in prison and has been working to pay back debts from the failed festival, including court-ordered restitution to investors. However, the exact amount and status of these debts and lawsuits is unclear, with estimates of around $300,000.

McFarland’s business model has been described as mainly based on his social and PR capital, using brokers to gain access to top executives and landlords in exchange for advisor equity. He previously founded the members-only social club, Magnises, which faced criticism and controversy before eventually shutting down operations in 2017.

McFarland has turned to TikTok to preview his latest endeavor, PYRT, a virtual immersive decentralized reality that combines communal geocaching, tourism, content creation, and crowdfunding. He has also been working on an AI-powered dating site, but his main known revenue stream is through Cameo, where people can get a personalized video from him for around $90.

Despite McFarland’s checkered past and ongoing debt and legal issues, he has offered his services to help other companies launch game-changing marketing campaigns. However, this offer has been met with mixed reactions.

For those considering working with McFarland, it’s important to thoroughly research his history and current situation. While he may have some unique ideas and a certain level of notoriety, it’s important to weigh the potential risks and benefits before making a decision. Additionally, it may be helpful to consult with a legal professional or marketing expert before moving forward with any collaboration with McFarland.

Working with Billy McFarland may present an unusual and risky choice for startups and firms looking to launch a game-changing marketing campaign. While he may have some unique ideas and a certain level of notoriety, it’s important to carefully consider the potential risks and benefits before making a decision.

Retargeting Scam Exposed by Polygraph

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Advertisers are falling victim to a retargeting fraud scam that is costing them millions of dollars every day. Cybersecurity firm Polygraph has uncovered the scam that involves bots clicking on high-value search advertisements to trick retargeting algorithms to display lucrative adverts on scam websites.

Retargeting is a marketing technique that redisplays ads to individuals who have shown an interest in a website. The scammers are using bots to search for high-value ad keywords on search engines like Google and Bing, clicking on the search results, including the advertisements, to generate fake conversions on the websites they visit. This is accomplished by adding items to a shopping cart or submitting fake data to a leads form. The bots then navigate to the scammers’ websites, where they are presented with high-value ads for the websites they just visited, which they then click on, earning money for both the scammers and ad network.

The scammers are targeting specific advertising keywords, including finance, law, travel, medicine, and education, which they use to trick retargeting algorithms into displaying lucrative ads on their click fraud websites. This maximizes their potential income.

Polygraph’s head of marketing, Trey Vanes, says that advertisers can protect themselves against the retargeting click fraud scam. Advertisers can remove targeted ad keywords from their advertising campaigns, which makes it easy for bots to no longer see their ads. Polygraph helps advertisers detect click fraud, remove at-risk keywords from their advertising campaigns, block click fraud websites, and get refunds from advertising networks.

“We tell our clients if their search keywords are being targeted by bots,” said Vanes. “The keywords can then be removed from their ad campaigns, typically by adding them as negative keywords, which means the bots can no longer see our clients’ ads, and the click fraud problem goes away.”

Polygraph lists the details of every fake click, including the referring scam websites and why the clicks are fraudulent, giving advertisers the power to block click fraud websites and apply for click fraud refunds from the ad networks.

Advertisers need to be aware of the retargeting fraud scam and take steps to protect themselves. By working with a cybersecurity firm like Polygraph, advertisers can detect click fraud, remove at-risk keywords, block click fraud websites, and get refunds from the advertising networks. By doing so, they can protect their brand and their bottom line from the damaging effects of click fraud.

GroupM Launches New Super Agency EssenseMediaCom

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The global advertising industry has seen a number of major changes in recent years, and the unveiling of EssenceMediacom is no exception. GroupM, the world’s largest advertising holding company, announced the merger of two of its biggest agency networks, Essence and MediaCom, last spring. Today, EssenceMediacom officially launches as GroupM’s largest agency, with 10,000 people in 120 offices worldwide, with Nick Lawson at the helm as Global CEO.

The merger brings together two agencies with distinct strengths, including Essence’s performance, data, analytics, and creative technology, and MediaCom’s multichannel audience planning and strategic media expertise. The result is an agency responsible for $21 billion in global media billings (COMvergence, 2021).

Jill Kelly runs the U.S. operation as CEO and has declared January 31st as the agency’s “Founder’s Day,” with employees celebrating the formal launch annually. The agency’s client roster includes major brands such as Adidas, Airbnb, Bayer, Dell, EY, Google, Mars, NBCUniversal, PlayStation, Procter & Gamble, Signet, Target, The Coca-Cola Company and Uber.

The agency was able to retain the PlayStation account, which went into review after the merger was announced. This is a testament to the agency’s strength and shows how the fusion of Essence’s measurement and data-driven approach with MediaCom’s scale and strategic expertise creates a unique offering in the marketplace.

WPP’s consolidation efforts, like the EssenceMediacom merger, are aimed at simplifying a complex subsidiary ecosystem and confusing clients. This is especially important in today’s market where clients are seeking more integrated solutions. The merger of Essence and MediaCom also made practical sense as the two were already working together to service the Google, Mars, and NBCUniversal accounts when GroupM announced the merger.

According to CEO Jill Kelly, the combination of EssenceMediacom prevents clients from having to choose between GroupM sister agencies, providing them with a one-stop-shop for all their advertising needs. This is a key factor in the success of the new entity and sets it apart from other agencies in the market.

The task of formalizing the agency’s brand is a massive one, but with the combination of Essence and MediaCom’s strengths, EssenceMediacom is poised to become a major player in the advertising industry. The agency’s focus on measurement, data, and strategic expertise, along with its size and global reach, make it a force to be reckoned with.

Overall, EssenceMediacom’s launch is a significant event for the advertising industry and represents a new era for GroupM. With its combination of measurement, data, and strategic expertise, the agency is well positioned to provide clients with the integrated solutions they are seeking in today’s market. It will be interesting to see how EssenceMediacom evolves in the coming years and what impact it will have on the advertising industry as a whole.

FTC’s BCP Issues Criminal Liaison Unit Report Outlining Wrongdoer Accountability Efforts

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On January 30, 2023, the Criminal Liaison Unit of the Federal Trade Commission’s Bureau of Consumer Protection (BCP CLU) issued its 2022 Criminal Liaison Unit Report, describing the history of the BCP CLU, its program operations, and major accomplishments over the past five years.  In an effort to ensure criminal prosecution of appropriate consumer fraud cases, the BCP CLU refers cases to partner agencies with criminal jurisdiction, including U.S. Attorney’s Offices across the county, Divisions of the Department of Justice (DOJ) and others.

“For the worst individual and corporate wrongdoers, civil remedies may not be sufficient to protect the public from further harm,” said FTC lawyer Samuel Levine, Director of the FTC’s Bureau of Consumer Protection.  “Government works best when agencies work together toward a common goal, and we are proud that our partnership with criminal enforcers leads to justice for bad actors and a safer marketplace for us all.”

The FTC, which is not authorized to bring criminal law enforcement actions, established the BCP CLU in 2002 to bring the “worst of the worst” offenders to the attention of prosecutors.  As it grew, the BCP CLU worked to establish relationships with prosecutors and educate them about the Commission’s consumer fraud and deception cases.  Success in initial cases proved that criminal consumer protection cases were not only viable, but could result in substantial prison sentences.

Over the past five years, the report notes, BCP CLU referrals have led to criminal charges against 107 new defendants, 145 total convictions, and 181 defendants sentenced for consumer fraud.  The total sentence time for all defendants was 746 years, with the average sentence being 51 months (approximately 4.3 years) of incarceration.

The BCP CLU Report: 2018-2022

As the BCP CLU has grown over the past 20 years, the program has worked to address prosecutors’ concerns by communicating regularly to understand their priorities and to strategically refer cases most likely to be attractive to them, according to the report.  The result has been an established reputation for presenting prosecutors with solid cases that will make the most of their limited time.

The BCP CLU also has established annual awards, which recognize the FTC’s best partners for their criminal prosecution efforts on behalf of U.S. consumers.  In 2021, because of the importance of this work as well as BCP CLU’s success to date, the Commission issued a Statement Regarding Criminal Referral and Partnership Process, where the agency recommitted itself to a robust program of criminal referrals across both its competition and consumer protection missions.

The 2022 BCP CLU Report includes information on:

  • Significant early BCP CLU cases and their results;
  • An overview of BCP CLU program operations;
  • A description of BCP CLU cooperative efforts with other law enforcers;
  • A list of BCP CLU Award recipients;
  • A summary of BCP CLU accomplishments between 2018 and 2022; and
  • A look forward to the future of the program, including current priorities.

More information about the BCP CLU can be found here on the FTC’s website.

Richard B. Newman is a digital advertising, internet law, and FTC defense attorney at Hinch Newman LLP.  

Informational purposes only. Not legal advice. May be considered attorney advertising.

Is the Content Apocalypse Finally Here?

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Photo by cottonbro studio on Pexels.com

The media industry is facing a content apocalypse as publishers are witnessing declining ad revenue and downsizing their workforce. Adweek, a trade publication covering the ad industry, has cut 10% of its workforce, impacting 14 people. Similarly, Vox Media, which owns The Verge, Thrillist, and New York magazine, has laid off 7% of its staff, resulting in 133 job losses. Fandom, an entertainment news company, has also laid off a portion of its employees across its acquired brands. Axios employees report that advertisers have canceled millions of media buys, instead focusing their efforts on social media while ignoring many of these “content farms.” Meanwhile, NBC News and MSNBC have laid off 75 staffers, while The Washington Post is expected to cut a single-digit percentage of its workforce.

According to a Digiday+ research survey, 43% of publisher professionals agree that their companies’ ad revenue will grow this year, which is a huge drop from the 75% who expected growth last year. Meanwhile, the percentage of publishers who disagree that ad revenue will grow has increased to 22%, up from 12% last year.

A significant 35% of publishers are not prepared to make a judgment either way. The data shows that the big drop-off for publishers has happened among those who expressed strong confidence in ad revenue. In 2022, 37% of respondents strongly agreed that ad revenue would grow, compared to just 11% in 2023.

Publishers’ attitudes toward subscription revenue have not seen much change from last year, although confidence in this aspect has still decreased. In 2022, 47% of publishers agreed that subscription revenue would grow, compared to 35% in 2023. The percentage of publishers who strongly agreed that subscription revenue would grow has fallen from 21% to 7%. Meanwhile, the percentage of those who disagree somewhat has increased from 6% to 17%.

Similarly, the story for e-commerce revenue is similar to that of subscriptions, with a drop in confidence but a general lack of certainty. In 2022, 46% of publishers agreed that e-commerce revenue would grow, compared to 35% in 2023. The percentage of publishers who neither agreed nor disagreed that e-commerce revenue would grow accounted for the largest group at 45%.

The media industry is facing a tough time as publishers are grappling with declining ad revenue and downsizing their workforce. The industry has been hit hard by the economic challenges, resulting in a decrease in confidence in ad, subscription, and e-commerce revenue. The future of the media industry is uncertain, and publishers need to come up with innovative strategies to tackle the current challenges and secure their revenue streams.

The Content Apocalypse is not a matter of if, but when. We’ve been creating and publishing content in such quantities that we’ve failed to consider its true value. We’ve been so focused on the how, the tactics and advanced technologies, that we’ve forgotten to ask why. Our approach to content has resulted in a saturation of poor quality and irrelevant content, with many brands still failing to understand their responsibility to protect their customers.

In a world where attention is a precious commodity, customers are becoming increasingly discerning about the content they engage with. The same Havas Media report found that consumers place high importance on a brand’s ability to make their lives easier, improve their well-being, and provide relevant information. The Content Apocalypse is coming and those brands that fail to adapt will be left behind.

To survive the coming Content Apocalypse, brands need to focus on creating meaningful content that truly adds value to their customers’ lives. This means shifting the focus from quantity to quality, and from tactics to purpose. Brands need to align their content strategies with their customers’ needs and prioritize their customers’ well-being above all else. By doing so, they will be well-equipped to navigate the Content Apocalypse and emerge as leaders in an era of relevance and meaningful communication.

The content apocalypse is a wake-up call for the media industry, and publishers need to take action now to secure their future. They need to focus on creating high-quality content that stands out in a crowded market and appeals to their target audience. Publishers should also consider alternative revenue streams such as subscriptions, e-commerce, and sponsored content to supplement their ad revenue.

4A’s and ANA Bash IAB’s David Cohen in a Statement

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The 4A’s and ANA have issued a statement condemning the recent approach taken by the IAB at their ALM conference. The statement argues that polarizing rhetoric, such as that employed by the IAB, is counter-productive and fails to achieve lasting solutions. Instead, the 4A’s and ANA advocate for a more responsible and balanced approach to marketing that seeks to maintain the interests of all stakeholders, including consumers.

The statement cites examples of successful self-regulatory initiatives, such as the Media Ratings Council, the Children’s Food and Beverage Advertising Initiative, and the Digital Advertising Alliance, as evidence of the industry’s ability to lead and maintain balance.

The 4A’s and ANA argue that the IAB’s recent posture fails to embody the principles of balance and responsibility, and instead represents a divisive attack against those who disagree with the industry. They acknowledge that the industry is far from perfect and that it is time for marketers to take a more responsible approach to the issues that are prevalent in the industry, including brand safety and digital ad fraud.

David Cohen is a known figure in the advertising industry and his views are seen as protective of the industry and its stakeholders. He believes in the importance of advertising for businesses to reach customers and generate revenue, and views any measures that might hinder the industry as a threat. However, not everyone shares this perspective, and some have accused politicians like Amy Klobuchar and Ted Cruz of using the advertising industry for their own political gains.

The proposed American Data Privacy and Protection Act (ADPPA) is one such measure that is seen as a threat to the stability of the advertising industry. The act aims to protect consumer privacy by regulating the collection and use of personal data, but the advertising industry sees it as a hindrance to their business model. On the other hand, Accountable Tech sees itself as a defender of consumer privacy, but David Cohen views them as a harmful entity to the advertising industry.

Apple’s efforts to require app developers to obtain consumers’ consent before tracking them is also a point of contention in the ongoing debate between the advertising industry, tech companies, and privacy advocates. Privacy advocacy groups see this as a necessary measure to protect consumer privacy, while the advertising industry views it as a hindrance to their business. The conflict between these interests highlights the ongoing debate between the right to control personal data and the need to sustain ad-supported businesses. Finding a balance between these conflicting interests will continue to be a challenge in the future.

With regards to privacy, the 4A’s and ANA view it as a complex issue that requires a nuanced and collaborative approach. They reject the idea of a “war” or “battle” against privacy extremists, and instead advocate for a constructive cross-industry debate that leads to sensible solutions.

The statement argues that demonizing regulators and members of Congress is unproductive and will not achieve the balanced consensus that is needed to effectively address privacy and other critical issues facing the industry. The 4A’s and ANA urge the industry to work constructively with regulators and legislators, and to focus on cultivating real solutions and meaningful allies.

Inside the Growing Love-Hate of Retail Media Networks

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Retail media networks have quickly become one of the most popular advertising platforms, and the ad revenue is expected to reach $52 billion this year and $61 billion in 2024, according to the Association of National Advertisers (ANA). Despite the rise in popularity, the industry faces significant challenges, including a toxic relationship between advertisers and retailers and a lack of standardization and transparency.

According to a report by ANA, 88% of brands feel influenced by retailers to buy advertising on their networks, and 42% are questioning their investments due to these challenges. Despite these concerns, the majority of brands continue to use retail media networks and expect to spend more in the next two years. The report also found that most brands are using five or more retail media networks and predict using more in the future.

One of the biggest challenges for brands is the lack of standardization across platforms, with 57% of respondents citing difficulties with cross-platform comparisons. The second-biggest challenge is walled-garden environments, with 44% of marketers reporting difficulty in enhancing their activations.

The majority of brands also fund their retail media budgets from existing advertiser budgets, with a fear of using budgets meant for brand growth for new customers to instead fund sales from existing customers. Retail media networks are praised for being viewed as a way to counter potential shifts by shoppers to store brands and less prone to macroeconomic impacts.

The pandemic caused e-commerce to grow by 50%, leading to an increase in retail media networks. This year, nearly three-quarters of brands are planning to dedicate a budget specifically to advertising on these networks, as they present an attractive alternative to third-party data sources due to privacy laws.

However, building a retail media network also comes with challenges, including increasing consumer trust, keeping client data safe, and respecting privacy laws such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). Retail media networks need to address these concerns to maintain their growth and popularity.

One of the major activation issues faced by brands using retail media networks is the walled garden environment. Retailers have control over the data and content in their networks, making it difficult for marketers to enhance their activations. This lack of control can limit the creativity and effectiveness of campaigns, as well as impact their ability to measure and track results. Brands are also concerned about the accuracy of the data they receive, which can affect the targeting and reach of their campaigns.

Another challenge is the fear of funding from existing customers. Many brands are reluctant to use budgets that are meant for brand growth to instead fund sales from existing customers. This is because retail media networks can be viewed as a way to counter potential shifts by shoppers to store brands and reduce the impact of macroeconomic factors. Brands need to balance their need for sales from existing customers with the need for long-term growth and customer acquisition. As a result, many brands are dedicating a separate budget specifically for advertising on retail media networks. This allows them to reach their existing customer base while also growing their customer base through other advertising channels.

The growth of retail media networks could also negatively impact the programmatic industry as retailers shift from open programmatic infrastructure to walled garden approaches. Despite relying on programmatic partners to support their online ad platforms, retailers may eventually drop their programmatic vendors if they can handle the task on their own.

In June, Kroger launched an API with new ad partners Skai, Pacvue, and Flywheel Digital, while Walmart Connect created a partner program that now has 14 ad-buying and ad-measurement vendors. These expanded partner programs show that retailers need help sourcing demand for their sites, but if they can do it themselves, they may no longer need programmatic vendors.

The Trade Desk CEO, Jeff Green, weighed in on this potential transformation, saying, “This agreement is an important indicator of where the industry is going, and will become just one of many, over time. APS [Amazon Publisher Services, the company’s sell-side tech for Fire TV and other media] is supporting the open internet, in contrast to other big tech walled gardens.” Retail media networks may need to be cautious and consider the impact on the programmatic industry if they continue to shift towards walled garden approaches.

While retail media networks have quickly become a popular advertising platform, they face significant challenges, including a toxic relationship between advertisers and retailers and a lack of standardization and transparency. Despite these concerns, brands continue to use and invest in these networks, and the ad revenue is expected to grow in the next few years. Retail media networks must address these challenges to maintain their growth and popularity in the advertising industry.

Inside Nike’s 50 Years of Marketing with Dirk-Jan van Hameren

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Dirk-Jan van Hameren is the Chief Marketing Officer of Nike and has been in the role since 2018. With over 30 years of experience in the industry, van Hameren has held various leadership positions in the company, including Vice President/General Manager of Nike Sportswear Category Management and Vice President Brand Management for Nike Western Europe. He has also held senior roles in global event management, digital commerce experience, and global brand management.

Nike recently marked its 50th anniversary with the launch of a new commercial directed by Oscar winner Spike Lee. The ad, part of Nike’s “Never Done” campaign, features Lee as Mars Blackmon, a character he played in his first film and in Nike ads since 1988. The commercial, created with Wieden+Kennedy, celebrates some of the most iconic sports moments and legendary athletes in Nike’s history, from Steve Prefontaine to LeBron James.

As the global CMO of Nike, van Hameren played a key role in the creation of the 50th-anniversary ad. According to van Hameren, the challenge in creating the ad was to balance between honoring the past and looking towards the future. “Spike has been a phenomenal partner for us, through many eras, and he’s still extremely relevant today,” he says. “We knew by working with Spike, he was going to push us, we were going to push him, so it was a really fun, at times intense, process that really helped us deliver something we wanted.”

In an interview, van Hameren spoke about the significance of Nike’s 50th anniversary and the role of the brand in popular culture. “Nike has built its legend on the back of fun, emotionally gripping, inspiring, and downright cool creative advertising,” he says. “The challenge in trying to sum up 50 years of brand history in one ad is exactly in that balance between honoring the past and looking to the future: to acknowledge and excite fans who grew up with the brand while also inspiring its newer generations of customers.”

Nike’s “Never Done” campaign will feature more content throughout 2023, including the evolution of the Swoosh, Joan Benoit Samuelson’s legacy in running, the impact of the Waffle Racer, and the Nike Air platform, as well as highlights from Nike advertising milestones over the last 50 years. Under van Hameren’s leadership, the brand aims to continue to inspire and excite customers by celebrating its rich history and looking towards the future.

Nike has consistently managed to maintain its position as one of the world’s leading sportswear brands by continuously innovating its marketing strategies. Its “Never Done” campaign and 50th anniversary celebrations are testament to the brand’s commitment to excellence and its unwavering focus on inspiring and empowering its customers. The brand is always looking for new and exciting ways to engage its target audience and create a lasting impact in the world of sports and fashion.

As we move forward, it will be interesting to see how Nike continues to adapt to the ever-changing marketing landscape and what new strategies they come up with to stay ahead of the curve. One thing is for sure, Nike is a brand that is never done, and its continued efforts to push the boundaries of what’s possible in marketing and advertising are sure to keep it at the forefront of the industry for many years to come. Whether it’s through creative campaigns, innovative products, or community outreach initiatives, Nike is dedicated to making a difference in the world and inspiring a new generation of athletes and fans.

Who is Marshall Warkentin?

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Marshall Warkentin is a seasoned marketing executive with over 25 years of experience in the retail and B2B sectors. Currently, he serves as the Chief Marketing & Merchandising Officer of Staples US Retail, where he is responsible for overseeing the company’s marketing strategy and ensuring that customers receive a relevant and innovative retail experience through products, services, and storytelling.

Warkentin has a proven history of leading organizations through strategic brand transformations. In his previous role as the Head of Marketing at US Foods, he oversaw an insight-driven brand transformation from US Foodservice to US Foods. This transformation was centered on food leadership and drove the company’s strategic direction. During his time at US Foods, Warkentin introduced data-driven personalized marketing, re-defined customer engagement through Food Fanatics, drove product innovation through The Scoop, reset the private label portfolio, and implemented a new functionalized team structure.

Prior to his role at US Foods, Warkentin was a Retail Marketing Leader at LoyaltyOne, where he introduced multi-channel personalization across 100+ retail partners, created a new shared promotional platform for grocery, pharmacy, and apparel retailers, established a multi-dimensional customer segmentation, and introduced retail analytics.

Warkentin started his career at Shoppers Drug Mart as a Relationship Marketing Leader, where he held several positions including Director of Marketing and Shoppers Optimum and Manager/Coordinator of Shoppers Optimum.

Warkentin’s areas of professional expertise include brand strategy and planning, product and category strategy, marketing program growth, customer insight and segmentation, content strategy and development, loyalty program design and optimization, social and digital media, CRM management and automation, leadership, recruitment, and mentorship, and 1 to 1 marketing.

Staples recently launched Staples Worklife, a quarterly magazine aimed at professionals “who see their work as more than just a job.” The new content follows Staples’ rebranding changeover in March to “The Worklife Fulfillment Company,” which aims to position the retailer as a provider of solutions rather than just a retailer of products. A Staples Worklife podcast, e-newsletter, digital community, and live events will soon follow.

In conclusion, Marshall Warkentin is a highly experienced marketing executive who has a proven track record of leading organizations through successful brand transformations. With his expertise in brand strategy, customer insight, and 1 to 1 marketing, he has helped companies to deliver innovative and relevant retail experiences to their customers.

Tariq Hassan Brings Big Ideas to McDonalds

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Tariq Hassan is the Chief Marketing and Customer Experience Officer of McDonald’s USA, leading all marketing efforts of the 14,000+ McDonald’s restaurants in the country. He joined McDonald’s after a successful career in global marketing and branding, including as Chief Marketing Officer of Petco, where he was recognized with the Adweek Brand Genius Award. Prior to that, Tariq founded the largest ad agency start-up in US history and held marketing leadership roles with HP, Omnicom Group, and Bank of America.

As the US faces rising inflation and food prices, Tariq emphasized the importance of providing value to McDonald’s customers. “Our fans have been really clear to us that that value that they’ve come to expect from McDonald’s has never frankly been more important to them,” he said in an interview with ABC News. “We’re committed to continuing to have that ability to provide our customers those kind of offers, whether it’s through our everyday value meal or unique offers we’re making through national or local promotions or exclusive offers through the app.”

Tariq is passionate about creating diverse and inclusive teams and was named an Adweek DEI Champion. He has served as the executive sponsor for Petco’s Diversity, Equity, Inclusion & Belonging (DEI&B) advisory council and LGBTQ employee resource group, and sits on the global board of Education for Status and the Medill School Board of Advisers at Northwestern University.

Beyond monetary savings, Tariq looks to add value to McDonald’s customers through unique experiences and cultural offerings. “You connect through great unique experiences — and we’ve been doing that whether through unique merchandise offers — we did a program in July where we gave fans exclusive access to concerts through the app,” he said.

The latest offering from McDonald’s is the Cactus Plant Flea Market Box, inspired by the “universal familiar experience that we all had as children” when getting a Happy Meal. “We’re taking one of the most nostalgic McDonald’s experiences and literally repackaging it in a new way that’s hyper-relevant for our adult fans,” said Tariq in a press release.

“The impact of inflation is really challenging; there’s not a sector that’s really immune to the challenges,” Tariq stated. However, he reassured customers that McDonald’s is monitoring price increases to minimize the impact on them. “We try to monitor when we do those things in a way that they’re not hitting the customer too hard, but the reality is we continue to provide our customers with great value — making sure we have offers available,” he said.

Tariq earned an honors bachelor’s degree from Western University in Ontario and a master’s degree in integrated marketing communications from Northwestern University. He brings more than 20 years of experience in global marketing, communications, innovation, and insights to McDonald’s. With his background in advertising and his bold and imaginative approach to marketing, Tariq is well-positioned to lead McDonald’s in creating compelling brand experiences for its customers.

McKinney Aquires August United Influencer Marketing Agency

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McKinney, a creative and media agency, announced its acquisition of August United, a leading influencer marketing agency. August United, which was previously owned by Audacious Studios, provides full-service influencer marketing capabilities, and McKinney will also acquire Tailwind, the performance media arm of Audacious Studios, to strengthen its integrated offering. This move will allow McKinney to continue delivering a modern ecosystem for clients, with all capabilities under a single management team and P&L.

“The growth of social media and user-generated content has propelled the importance of influencer marketing,” said Joe Maglio, CEO of McKinney. “Micro and mid-tier influencers, which are August United’s focus area, have been proven to drive significant engagement and impact purchasing decisions. We’re thrilled to bring this expertise to our client partners.”

As the $16.4 billion industry of influencer marketing continues to grow, it’s crucial for brands to have a focused strategy in this field, especially with the rise of Gen Z and Millennial buying power and changing media consumption habits. This acquisition will offer significant opportunities for McKinney and August United to help their clients unlock their full potential.

“August United has always been at the forefront of digital marketing, and when we refocused on influencer marketing in 2015, we knew it would become a core part of a brand’s social media strategy,” said Margie Traylor, Co-Founder of August United. “We’re excited to partner with McKinney and take our offering to the next level.”

With its specialization in all aspects of influencer marketing, August United works with clients such as Microsoft, Samsung, Nestle, and P.F. Chang’s. The acquisition will bring 60 employees to McKinney, increasing its workforce to almost 300, and expand its reach with a new office in Phoenix, in addition to its current locations in Durham, Dallas, Los Angeles, and New York.

McKinney, with its headquarters in Durham, NC, and locations in several cities across the US, is a part of the Cheil Worldwide network, providing clients with access to Main Street America while keeping up with the latest trends and innovation. McKinney has been recognized by numerous prestigious awards and works with a wide range of brands to create and implement a modern communications ecosystem. Visit mckinney.com for more information.

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