Telemarketing + Call Centers + Vicarious Liability

Telemarketing + Call Centers + Vicarious Liability

Lead generators and telemarketers at early consumer touch points are not necessarily the only ones responsible for unlawful telemarketing practices. To minimize liability exposure, other third-parties in the telemarketing chain should take reasonably precautions to comply with the Telephone Consumer Protection Act, the Telemarketing Sales Rule and other federal and state telemarketing laws. The Federal … Read more

Federal Court Rules Ringless Voicemail is a “Call” Under the TCPA

Telemarketers often ask “is ringless voicemail legal.” Well, the first ringless voicemail message Telephone Consumer Protection Act decision says no. Ringless voicemail employs a technology that permits a voice message to be placed directly upon a consumer’s mobile voicemail box, without “a call” or a charge. No call appears on a consumer’s telephone bill. Over … Read more