Mode Media Closes, Signaling Crash of Display Networks?

The New York Post revealed today that Mode Media, once known as Glam Media was going to shut down. Once billed as the premiere women’s lifestyle network, it was living on life support the last year after suffering an enormous loss of traffic that was never made up. Worse, it is reported that they owe writers and publishers an enormous amount of money, many of them possibly illegal independent contractors who were paid commissions but no salaries.

Mode Media asked employees and contractors on Thursday morning, as per The Wall Street Journal. In an update, representatives were told the California-based organization had been looking looked for financing for as long as five months and was kinda sad that they weren’t paying the employees

Mode Media was established in 2004 as Glam Media, and was renamed and rebuilt to showcase fashion two years prior. It was positioned the tenth biggest advanced media organization in the U.S. this year, matching sites like AOL and Condé Nast.

Whatever happened over there, it wasn’t from lack of traffic or an audience. According to comScore it had over 125 Million unique visitors.  For whatever reason, despite the heavily targeted female audience, it didn’t translate into continued ad dollars.

It also might signal that the online marketing community can’t survive in New York, one of the highest rent markets in the United States. In the last few years, many media companies had been leaving the Bay Area to Los Angeles, and even places like Las Vegas and Phoenix – in order to get cheaper rent and more competitive employees.

Instead, Mode Media tried to use a network of sites and independent contractors to leverage, but still was not able to sell advertising on its extensive network.

While the amount it owed publishers wasn’t revealed, one expert said it was almost six months of revenue that was owed — as much as $100 million if not more. There is no word how other companies will be paid, perhaps causing a crash of other display networks and publishers who were owed money by Mode.

It wasn’t a surprise that Mode Media was going to close, as most of their top executives had left the company recently, signaling that something wasn’t kosher over there.

Digital River CEO Responds to DirectTrack Crash

In a letter to customers, Digital River’s CEO has responded to the issues that DirectTrack faced this week. Of course, since they could face possible legal actions and more obviously, loss of all their customer base, they did not address what happened.

Full text of letter is below.

As CEO of Digital River, I want you to have a clear explanation of the events that occurred over the past few days. Digital River experienced an abrupt and rare hardware failure late last week that impacted an array in one of our eight data centers. As a result, some of our marketing services, including DirectTrack, were offline.

We know that DirectTrack is a key component of your business and central to your success. Restoring service to all customers is a top priority. Our technical experts along with our vendors’ top engineers have been and will continue to work 24 hours a day until we return service to every client. As you read this email, service to virtually every DirectTrack client has been restored.

If your service is one that remains affected, the DirectTrack team will contact you directly and continue to provide updates until your service is back online. For those whose service has been restored, thank you for your patience during this recovery process.

Digital River values each and every client who has entrusted their businesses to us. We acknowledge that this is a very serious situation – one that has had the full attention of my entire leadership team – and I want to assure you that we consider it a top priority to restore service to every customer.

I want to reiterate that our DirectTrack platform was and continues to be supported by a redundant system. However, the rare and far-reaching extent of this storage failure prevented us from being able to quickly recover processing of your services in our secondary environment. To provide you added assurance in our infrastructure and technology stack, we are working with an industry-leading consulting firm to further validate our solution.

On behalf of the entire Digital River team, I pledge that we will work tirelessly to regain the trust you placed in us. Thank you.

Sincerely,

Joel Ronning
Chief Executive Officer
Digital River, Inc.